Job Listing – Patient Central Associate

Home About the Pancreatic Cancer Action Network Careers Job Listing – Patient Central Associate

The individual in this position is responsible for providing comprehensive, one-on-one educational information, and for performing complete case management of patients, caregivers, and other callers to Patient Central. This position may also include work on special projects within Patient Central.

  • Communicate with patients, caregivers and healthcare professionals via phone, email and written correspondence in a professional and compassionate manner.
  • Provide patients, caregivers, and others with in-depth and complex information about pancreatic cancer in a simple and understandable manner.
  • Encourage and facilitate participation in the organization’s other patient services, as appropriate, including Know Your Tumor and the Patient Registry.
  • Gather and provide information and resources based on each individual’s needs.
  • Prepare educational packets and materials to be sent to each individual.
  • Perform follow-up work for assigned cases, including tracking information and data from calls and emails.
  • Participate in continuing education activities, webinars, and training sessions and attend conferences to gain knowledge about treatment/clinical practice updates and current research.

The ideal candidate will possess a combination of the following experiences, skills and qualities:

  • Four-year college or university degree in a science, health, or related field or equivalent experience.
  • Ability and willingness to learn and understand extensive information about pancreatic cancer, treatments, side effects, symptom management, and additional resources.
  • Excellent organizational skills, strong attention to detail and the ability to multi-task.
  • Excellent verbal and written communication skills.
  • A strong sensitivity and compassion for those affected by a disease such as pancreatic cancer coupled with an innate ability to empathize with the loss and painful journeys experienced by our constituents.
  • Minimum of 1-2 years of experience working in a scientific, medical, or health environment preferred.
  • Excellent understanding of scientific and medical information related to pancreatic cancer, or ability to learn.
  • Outstanding customer service skills.
  • Superior communications and interpersonal skills, both verbal and written.
  • Exemplary values, integrity and a high level of desire to make a difference.
  • Ability to perform independent research and make decisions regarding content that would be appropriate to provide to patients and caregivers.
  • Must be willing to travel as required.
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